8 x 8 integration to Kommo
8x8 is a leading provider of communication and collaboration solutions, offering a comprehensive suite of Voice over Internet Protocol (VoIP) services. Renowned for its cloud-based communication platform, 8x8 delivers seamless voice, video, chat, and contact center solutions. With a focus on reliability, scalability, and innovation, 8x8 empowers businesses to elevate their communication strategies and enhance collaboration.
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Why Integrate 8x8 and Kommo CRM?
Integrating 8x8 with Kommo CRM is a strategic decision that transforms the way businesses communicate and manage customer relationships. By merging these powerful tools, businesses can streamline communication workflows and centralize customer data. Here are four compelling reasons to integrate 8x8 and Kommo CRM:

1. Unified Communication Records:
Integrating 8x8 with Kommo CRM enables businesses to consolidate communication records within the CRM platform. Every call, video conference, or chat session is automatically logged, providing a unified view of customer interactions. This centralized record allows teams to track communication history seamlessly, ensuring a comprehensive understanding of customer engagements.

2. Enhanced Customer Relationship Management:
The integration facilitates enhanced customer relationship management by embedding communication directly into the customer journey. Whether it's a sales call, support inquiry, or collaborative meeting, businesses can schedule and log 8x8 interactions within Kommo CRM. This cohesive approach ensures personalized and informed customer interactions, fostering stronger and more meaningful relationships.

3. Streamlined Workflow Processes:
Simplify workflow processes by integrating 8x8 with Kommo CRM. Teams can initiate, join, and log 8x8 communication directly from the CRM platform, eliminating the need to switch between applications. This streamlines communication processes, saving time and ensuring that valuable details are captured within the CRM system for future reference.
Benefits of Integrating VoIP and CRM
In addition to 8x8's advanced communication features, integrating VoIP with CRM offers a range of benefits. Here are four advantages of integrating VoIP into Kommo CRM:

Seamless Call Logging:
Integrate VoIP seamlessly with Kommo CRM to automate call logging processes. Every VoIP call is automatically recorded and logged in the CRM system, eliminating the need for manual data entry. This ensures that teams have accurate and up-to-date information about customer interactions, contributing to more informed decision-making.

Holistic Customer Communication History:
The integration ensures a holistic customer communication history by recording all VoIP calls within Kommo CRM. Teams can access a centralized record of voice communications, providing a comprehensive view of customer interactions and preferences. This comprehensive history enables teams to tailor communication strategies for a more personalized and effective customer experience.

Real-time Collaboration:
Encourage real-time collaboration among team members by integrating VoIP directly into Kommo CRM. Team members can collaborate on calls, share insights, and strategize effectively without the need to switch between multiple platforms. This enhances teamwork, improves decision-making, and accelerates response times.

Enhanced Analytics for Informed Decisions:
Integrating VoIP with Kommo CRM provides access to detailed analytics on call metrics, customer behavior, and communication patterns. This data empowers businesses to make informed decisions, refine communication strategies, and continuously improve customer engagement. Analyzing VoIP data within the CRM platform offers valuable insights for optimizing communication workflows.
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